Smart Classroom Technical FAQs

If you have a specific question regarding the equipment in a Smart Classroom, please read through the frequently asked questions below. If you can't find an answer to your question, please contact the TIS Help Desk via phone (Brooklyn x263 - Long Island x1263) or send an e-mail to techhelp@sjcny.edu

1. I do not see the correct display on the wall. How can I fix this?
2. I am trying to play a video/audio clip on the computer and do not hear any sound. How do I fix this?
3. I am trying to play a DVD (or VHS tape) and do not hear any sound. How do I fix this?
4. I inserted a disc into the DVD player and the display on the front reads "Disc err" or "Err". What does that mean?
5. I need to navigate through a menu on the DVD. How can I do this?
6. I have a music CD. Which device(s) do I use to play it?
7. Where do I plug in my USB flash drive?
8. I cannot shut off the projector. What could be wrong?
9. Do I need to have the computer on if I am using just a DVD or VHS tape?
10. I need to have software installed on a smart classroom computer. What do I do?
11. Whom do we contact for assistance or to report a problem?

1. I do not see the correct display on the wall. How can I fix this?

•  If you want to display the image from the computer on the wall, press the RGB/RGB1 button on the gray NEC remote. (Click here to view this button)
•  If you want to display a DVD or VHS video image, press the Video button on the gray NEC remote. (Click here to view this button)

2. I am trying to play a video/audio clip on the computer and do not hear any sound. How do I fix this?

Here are the general troubleshooting steps to follow if you do not hear sound from the computer:

1. Make sure the receiver is on (power button is on the front left side of the large black JVC unit)
2. Make sure the volume is turned up using the large black knob on the front right side of the receiver.
3. Make sure the front of the receiver displays "CD" on the screen. If not, press the CD button (indicated by a yellow dot).
4. Make sure the front of the receiver displays "input analog" on the screen. If it reads anything else, press the Input Analog button on the front of the receiver.
5. Make sure the speakers are on. Press the Speakers On/Off button on the front of the receiver. Read the front of the receiver when you press the button. It will indicate if the speakers were on.
6. Check for a loose wire at the wall jack. Please report any loose wires to the TIS Help Desk. A technician will be dispatched to the room.

3. I am trying to play a DVD (or VHS tape) and do not hear any sound. How do I fix this?

Here are the general troubleshooting steps to follow if you do not hear sound from a DVD or VHS tape:

1. Make sure the receiver is on (power button is on the front left side of the large black JVC unit)
2. Make sure the volume is turned up using the large black knob on the front right side of the receiver.
3. Make sure the front of the receiver displays "DVD" on the screen. If not, press the DVD button (indicated by a red dot).
4. Make sure the front of the receiver displays "input analog" on the screen. If it reads anything else, press the Input Analog button on the front of the receiver.
5. Make sure the speakers are on. Press the Speakers On/Off button on the front of the receiver. Read the front of the receiver when you press the button. It will indicate if the speakers were on.
6. Check for a loose wire at the wall jack. Please report any loose wires to the TIS Help Desk. A technician will be dispatched to the room.

4. I inserted a disc into the DVD player and the display on the front reads "Disc err" or "Err". What does that mean?

5. I need to navigate through a menu on the DVD. How can I do this?

To move through a menu on a DVD, use the navigation buttons on the DVD remote. First, press the DVD button on the top of the DVD remote. Then, point the remote at the front of the DVD player (silver unit) and press the arrow buttons to move around the menu. Press the Enter button to select an item. (Click here to view these buttons)

6. I have a music CD. Which device(s) do I use to play it?

To play a music CD, use the computer and receiver. Power on the computer and log in when prompted using the correct username and password. After the computer boots up, insert the music CD into the tray on the front of the computer. Wait for the media player to launch. Press the CD button on the front of the receiver (indicated by a yellow dot). Use the large black knob on the right side of the receiver to control the volume.
Note: There is no need to turn on the projector if the class is only listening to the audio from a music CD.

7. Where do I plug in my USB flash drive?

8. I cannot shut off the projector. What could be wrong?

9. Do I need to have the computer on if I am using just a DVD or VHS tape?

11. Whom do we contact for assistance or to report a problem?