Blackboard FAQs - Students

If you have a specific question regarding using Blackboard, please read through the frequently asked questions below. There are three sections: Getting Started, Browser Configuration Issues, and Login Issues. If you can't find an answer to your question, please contact Blackboard Support by clicking here.

Top FAQs Below  ::  Click here to view the complete list

1. Are all my instructors using Blackboard?
2. Where do I login to Blackboard?
3. What is my username and password?
4. How do I get help with Blackboard?
5. I have my own e-mail account. Why do I need a SJC e-mail account for use with Blackboard?

Top FAQs Below  ::  Click here to view the complete list

1. What web browsers will work with our version of Blackboard?
2. How should I configure my browser to avoid problems with Blackboard?
3. I use AOL (America Online) at home and I am having problems accessing Blackboard. Why is this?
4. I have a popup blocker on my Web browser. Will that cause problems in Blackboard 6?
5. How do I configure Microsoft Internet Explorer 7 to work with Blackboard?

Top FAQs Below  ::  Click here to view the complete list

1. When I try to log in to Blackboard I am getting an error message. What can I do to fix this?
2. I am using AOL (America Online) to log in to Blackboard and I'm having trouble. Why is this?
3. How can I prevent from having to login twice into Blackboard?
4. I can't remember my user name or password. What can I do?
5. I am using Microsoft Internet Explorer 7 and I cannot log in. What can I do to fix this?